At FemoMart, we prioritize customer satisfaction and stand by the quality of our products. Our return and refund policy is designed to ensure a seamless experience while maintaining fairness for all customers. Please review our policy carefully before making a purchase.

Return Policy

We accept returns and exchanges only in cases where the received product is damaged, defective, or incorrect. This includes:

  • Missing items in the order.
  • Receiving the wrong product or an extra item.

Conditions for Returns & Exchanges:

  1. Check Before Accepting – Customers must inspect the parcel in the presence of the delivery agent. If there is an issue, the item must be returned immediately.
  2. Report Issues on Delivery – Any concerns regarding damage, defects, or incorrect products must be reported while the delivery agent is still present. Claims made after the delivery agent leaves will not be accepted.
  3. Return the Item to the Delivery Agent – If a product is incorrect, extra, or defective, it should be handed back to the delivery agent at the time of delivery.
  4. Complete Set Returns – Items that are sold as a set or bundle must be returned as a complete set. Partial returns will not be accepted.
  5. Non-Returnable Items – The following items cannot be returned or exchanged:
    • Used, opened, or tampered products.
    • Products with broken seals.
    • Liquid or semi-liquid products.
    • Items purchased on sale (unless defective or incorrect).
  6. Wrong Product Ordered – If a customer mistakenly orders the wrong product, an exchange may be possible, subject to applicable shipping fees. The exchange will be processed once we receive and inspect the returned item.
  7. Processing Time – Once all return conditions are met, exchanges or replacements will be processed within 5-7 working days.

Refund Policy

Refunds are applicable only under specific circumstances:

  1. Out-of-Stock Products – If payment has been made for an item that is later found to be out of stock, a full refund will be issued.
  2. Replacement Not Available – If a product is eligible for replacement but is out of stock, a refund may be requested instead.
  3. Refund Request Timeline – Refund requests must be submitted within 48 hours of receiving the order.
  4. Product Condition – For refunds due to a misplaced or defective product, the item must remain sealed, unused, and in its original condition as received.
  5. Refund Processing Time – If a refund is approved, the amount will be credited via online banking or mobile banking within 5-7 working days.
  6. Defective or Damaged Items – If an item is damaged or defective upon arrival, customers must report it immediately to the delivery agent and contact our customer support team for assistance.

How to Initiate a Return or Refund

To request a return, exchange, or refund, please follow these steps:

  • Report the issue immediately to the delivery agent.
  • Contact FemoMart Customer Support with details of the problem.
  • Provide necessary proof, such as order details and product images, to verify the issue.
  • Follow the return instructions provided by our customer support team.

We appreciate your cooperation in following our return and refund guidelines. For further assistance, please reach out to our customer service team.