Welcome to FemoMart! Below, you’ll find answers to commonly asked questions regarding orders, payments, delivery, and more. If you need further assistance, feel free to contact our customer support team.

1. Ordering & Payment

Why must I make payment immediately at checkout?

We operate on a first-come, first-served basis. To secure your order and avoid stock shortages, we recommend completing payment within 60 minutes of checkout.

What payment methods do you accept?

We accept the following payment options:

  • Cash on Delivery (COD)
  • Mobile Banking (Bkash)

Is online payment on FemoMart secure?

Yes! We use SSL encryption to secure transactions and protect your personal data. Your payment details are safe with us.

2. Shipping & Delivery

When will my order be shipped?

Orders are processed and shipped within 24 hours after payment verification. This does not include weekends or holidays.

  • Orders placed before 11 AM will be shipped on the same business day.
  • Orders placed after 11 AM (or on weekends/holidays) will be shipped the next business day.

What are the delivery charges?

Our standard delivery charges are as follows:

  • Inside Dhaka: 70 BDT
  • Outside Dhaka: 100 BDT

Note: Additional charges may apply for express or same-day delivery in select areas.

How long does delivery take?

  • Inside Dhaka: 1-3 business days
  • Outside Dhaka: 3-7 business days

Delivery may be delayed due to unforeseen circumstances such as political disruptions, public holidays, or adverse weather conditions. Our support team will notify you in case of any delays.

3. Account & Security

What are the benefits of registering on FemoMart?

By creating an account, you can:
✔ Track your orders in real time.
✔ Save your shipping details for faster checkout.
✔ Receive exclusive deals and early access to promotions.

I forgot my password. How do I reset it?

Click on ‘Forgot Password’ on the login page. A password reset link will be sent to your registered email. Follow the instructions to create a new password.

Can I edit my personal information?

Yes, you can update your details anytime by logging into ‘My Account’ and selecting the relevant section.

4. Returns & Refunds

Can I return or exchange a product?

We accept returns or exchanges only if:

  • The product is defective, damaged, or incorrect.
  • The request is made immediately upon delivery.

For more details, please refer to our Return & Refund Policy.

How long does it take to process a refund?

Once approved, refunds are processed within 5-7 business days via online banking or mobile banking.

5. Customer Support

How can I contact FemoMart?

Our customer support team is available to assist you!

📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
 

What are your customer support hours?

We are available [Insert Support Hours], excluding public holidays.

6. Other Queries

Do you offer same-day delivery?

Same-day delivery is available in select areas of Dhaka for an additional fee. Please contact our support team for availability and pricing.

Can I cancel my order?

Orders can only be canceled before they are shipped. Once dispatched, cancellations will not be possible.

Do you deliver outside Bangladesh?

Currently, we only deliver within Bangladesh. International shipping is not available at this time.

If you have any further questions, feel free to contact us. We’re always happy to help!